Privacy Policy koi55 — Data Protection & Information Security

1 Information We Collect

Koi55 collects various types of information from members to ensure a secure, personalized, and high-quality service. Our data collection is limited strictly to information necessary for platform operations and compliance with applicable laws in Malaysia.

In general, the information we collect can be divided into three main categories: information you provide directly, information collected automatically when you use the platform, and information we receive from trusted third parties for identity verification purposes.

2 How We Use Your Data

Koi55 handles your personal data responsibly and only for legitimate purposes. We will not use your information for any purpose unrelated to the provision of koi55 services without first obtaining your consent.

• To process account registration, verify your identity through the KYC process, and ensure only eligible users access the platform.
• To securely process deposits and withdrawals and ensure all financial transactions are conducted in accordance with strict anti-money laundering (AML) procedures.
• To send account-related communications such as registration confirmations, transaction notifications, security alerts, and terms of service updates.
• To detect and prevent fraudulent activity, multiple account usage, bonus abuse, and other security threats to the platform.
• To provide effective customer support and resolve any enquiries or complaints accurately and promptly.
• To analyse aggregated usage patterns for the purpose of improving the user experience and developing new platform features.
• To fulfil applicable legal and regulatory obligations, including reporting requirements to relevant authorities when mandated.
• To support the responsible gaming programme by monitoring usage patterns and reaching out to members who show signs of at-risk gambling behaviour.

Should koi55 wish to use your data for direct marketing or any purpose not stated above, we will obtain your explicit consent in advance. You have the right to withdraw that consent at any time.

3 Data Storage and Security

Koi55 employs comprehensive technical and organizational security measures to protect your personal data from unauthorized access, loss, destruction, or accidental disclosure. Our security systems are designed in accordance with international banking and online gambling industry standards.

• Data Encryption in Transit: All communications between your browser or app and koi55 servers are secured using TLS 1.3 protocol with 256-bit encryption, ensuring your data cannot be intercepted in transit.
• Stored Data Encryption: Sensitive data such as financial information and identity verification documents are stored in encrypted format in licensed data centres with multi-tier physical and digital security.
• Strict Access Controls: Only authorised personnel with a legitimate business need may access members' personal data. All access is logged and regularly audited.
• Two-Factor Authentication: koi55 internal systems require two-factor authentication (2FA) for all staff accessing the member data management system.
• Continuous Monitoring: The koi55 platform is equipped with a threat detection system and round-the-clock security monitoring to identify and respond to any suspicious activity.

Data retention periods depend on the type of information and applicable legal requirements. Financial transaction data is retained for a minimum of seven (7) years in accordance with financial reporting requirements. Active account data is retained for the duration of the account's activity and for a reasonable period after account closure for audit and legal compliance purposes.

4 Information Sharing with Third Parties

Koi55 does not sell, rent, trade, or disclose members' personal data to any third party for commercial or marketing purposes. Data sharing only occurs in limited, justified situations as follows:

• Payment Service Providers: Information required to process transactions is shared with trusted payment processors such as local banks and digital wallet providers. They are bound by strict confidentiality agreements.
• Game Software Providers: Game session data required to run games is shared with licensed game software providers integrated within the koi55 platform.
• Identity Verification Services: KYC documents may be shared with trusted third-party identity verification service providers for verification purposes only.
• Authorities and Law Enforcement: koi55 will disclose required information when mandated by a court order, applicable law, or an official request from a law enforcement agency.
• Fraud Prevention: Limited information may be shared with industry fraud prevention networks to detect and prevent cross-platform fraudulent activity.

All third parties that receive personal data of koi55 members are bound by data processing agreements requiring them to protect that information to a standard at least equivalent to our own.

5 Cookies and Tracking Technologies

The koi55 platform uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and maintain the security of your login session. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login session management, security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: To collect anonymous information about how you use the platform, helping us understand which pages are visited most and how we can improve the user experience.
• Functional Cookies: To save your preferences such as display settings, language, and game preferences so you do not need to reconfigure them each time you log in.
• Security Cookies: Used to detect suspicious login attempts, verify user identity, and protect your account from unauthorised access.

You can manage your cookie settings through your web browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the koi55 platform. For more information on managing cookies, refer to your web browser's help documentation.

6 Your Rights Regarding Personal Data

As a koi55 member and as an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:

To exercise any of the above rights, please contact the koi55 support team via our official email. We will respond to your request within 30 business days. Please note that some requests may be subject to eligibility review or legal obligations that prevent the deletion of certain data.

7 Child Protection

Koi55 is an adult entertainment platform strictly for users aged 18 and above. We take the protection of minors seriously — no child may access our platform, and koi55 does not collect or process any personal data belonging to children.

• The koi55 registration process requires age and identity verification through strict KYC procedures.
• Should koi55 determine that a registered member is under 18 years of age, the account will be closed immediately and all collected data will be deleted in accordance with our data protection policy.
• We encourage parents and guardians to use parental control software to prevent children from accessing online gambling websites.

8 Privacy Policy Amendments

Koi55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our operational practices, new legal requirements, or improvements in data protection standards. The latest version of this Privacy Policy will always be available on this page with a clearly indicated update date.

For material amendments — changes that significantly affect how we use your data — koi55 will notify you via in-platform notification or registered email at least 14 days before the amendment takes effect. Continued use of the platform after the effective date of such amendments will be deemed as your acceptance of the updated Privacy Policy.

9 Contact Us Regarding Privacy

If you have any enquiries, concerns, or requests regarding this Privacy Policy or how koi55 handles your personal data, our team is ready to assist you at any time.

• Live Chat: Available directly within the koi55 platform — the fastest way to get an immediate response.
• Privacy Email: [email protected] — for written enquiries, data access requests, or formal privacy-related complaints.
• Response times: General enquiries within 24 hours; data rights requests within 30 business days.

If you are not satisfied with how we handle your privacy complaint, you have the right to lodge a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant regulatory body in your jurisdiction.